Job Details

Field Support Engineer III

  2021-03-10     SYNOPTEK     8181 E Tufts Ave     $75,000 year  

The 411

We think globally, act locally. As a Managed Services Provider Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum are seeking to add a Field Support Engineer III to our talented team. Synoptek is a company with a heart and soul dedicated to the ongoing success and growth of our employees and continued business success of the customers we support.

A Day in the Life

We are currently seeking a Field Support Engineer III to assist with the setup and provide primary onsite support of a new site for a dedicated client. We are looking for someone with an IT consulting background or history of field support experience. This role requires high energy, a strong in-person presence and the ability to provide daily support to personnel of all levels both onsite and remote.

The Basics

  • Total Years of Technical Experience: 6+
  • Position Specific Experience: 6+
  • Mentorship/Leads by Example Experience: 4+
  • Project/ Client Engagement/ Customer Facing Experience: 6+

Techie Aptitude

  • Advanced knowledge of Windows Server & Active Directory technologies (DNS, FSMO, DHCP).
  • Advanced level of troubleshooting in Windows Server.
  • Intermediate level of troubleshooting in Exchange & O365 Platform Administration.
  • Intermediate level of troubleshooting MDM platforms.
  • Intermediate ability to troubleshoot in a Linux/Unix environment.
  • Advanced understanding of virtualized technologies. Solid understanding of SAN technologies.
  • Advanced experience working in VMware, AWS, and Azure.
  • Intermediate knowledge of Firewall/Router/Switch/WAP (Configuration, maintenance & troubleshooting).
  • Detailed understanding of routing and switching in non-standard/ complex deployment environments.
  • Experience with multiple network technologies.
  • Proficient Firewall/security experience (access control list (ACL) management, secure remote management practices, IDS, etc.
  • Working knowledge in access technologies such as LDAP, RADIUS, TACACS.

Human Aptitude

  • Verbal Communication: Advanced
  • Written Communication: Advanced
  • Customer Service: Advanced
  • Presentation Communication: Advanced
  • Analytical/Problem Solving: Intermediate
  • Mentoring: Intermediate
  • Influence/Persuasion/Forward Thinking: Intermediate
  • Executive Level Presence: Advanced

Education & Certifications

  • Bachelor's degree or equivalent experience
  • Candidate must have one of the following or be willing to obtain within 6 months of employment: MCSA, VCP, CCENT, ITIL, CCNA (R&S, Security, Collaboration Fortinet)

The Synoptek Promise

When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber level of team, results, growth and clarity. You are our ultimate investment and as part of that you will have access to continuous clarity in your personal and professional development, a team who has your back, mentorship to achieve rock-star level results. We foster a fun and connected environment with employee benefits extending beyond general compensation and into inspired camaraderie, beer-thirty, general office mayhem, a little fun in the midst of the chaos and an invested culture of learning.

An Equal Opportunity Employer

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

Do not contact this company in solicitation of any product or service.

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