Job Details

Protective Services Dispatcher – St. Francis DowntownUnder general supervision, perform duties related to the operation of the protective services dispatch center involving incoming communication for emergency and non-emergency assistance; simultaneously operating a multi-channel radio system, while maintaining computer-aided dispatch systems and other computer systems. Answers multi-line telephone equipment and provides excellent customer service to anyone in need of services; and performs other duties as requested.Essential Functions:Responsible for receiving, coordinating, and disseminating critical information from various sources including emergency and non-emergency calls for service. Maintains radio contact with mobile/field units to monitor response, progress, and any needed support. Relays descriptions and other information to protective service field units concerning, wanted persons, missing or lost persons, stolen vehicles and for the arrest or detainment of specified individuals, etc. Obtain information related to crime reports and obtain critical information, including but not limited to name of caller, call back number and details of situationDetermines nature and location of emergency, prioritize, dispatch emergency personnel and/or implement emergency procedures as needed and in accordance with established procedure. Monitors, supports, and troubleshoots alarm systems. Acknowledge alarm received and dispatches appropriate personnel for issue at hand. Operate a variety of communications equipment and monitors security systems including CCTV, access control, fire alarm, building automation and control and burglar and panic alarms; responds appropriately and in accordance with established proceduresMonitor and respond to emergency codes and alarm systems in accordance with hospital protocols, initiating proper communication alerts when required.Documents and maintains records of assigned units for information related to time, location, units dispatched and their time of arrival using the protective services report/dispatch system. Maintain accurate and up to date logs as assigned. Provide information to outside agencies including outside law enforcement agencies as appropriateProcess employees and other individuals through the photo badging identification system. Be familiar with all resources and services available to callers and offer these resources and services as appropriateAnswer and direct incoming calls using multi-line phone system, ensuring prompt and courteous communications with patients, staff, and external callers.This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.Education:High school diploma or GED (required)Required Licensing & Certifications:NoneExperience:1-2 years of experience in security and/or telephone operations/dispatch (preferred)Skills & Abilities:Hard/Tech/Clinical Skills :Ability to accurately type 35-40 wpmStrong documentation skills under pressureAbility to operate multi-line telephone systems including taking and prioritizing emergency and non-emergency calls.Proficient in using two-way radios and dispatch consoles and enter data as appropriateBasic Microsoft Office SkillsSoft/Interpersonal Skills:Calm demeanor, clear and effective communication, active listening, ability to multitask, empathy and patience, team collaboration, professionalism, attention to detail, and conflict de-escalation.Handles sensitive information with integrity and respect for privacy.Bon Secours is an equal opportunity employer.As a Bon Secours associate, you're part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.What we offer:Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discountsPaid time off, parental and FMLA leave, short- and long-term disability, backup care for children and eldersTuition assistance, professional development and continuing education supportBenefits may vary based on the market and employment status.