Job Details

Our client in Greenville, SC is hiring a Collections Agent to engage with clients through inbound and outbound phone calls focusing on assisting clients in resolving their accounts, including negotiating balances or settlements, establishing payment plans, and resolving disputes. The ideal candidate will have a background in customer service, retail, hospitality, administrative, or servers. This person MUST be detail oriented, a strong team player and have an excellent growth mentality.

Start Date: Monday, October 5th

Hours:

• Training will take place for the first two weeks during day shift ( M - Th 8-5, F 8-4), the last 4 weeks will be on the evening shift. (M - Th 9 am - 8 pm)
• After training is completed, agents will be offered the option to work two evening shifts and day shifts for the rest of the week.

• Interact with consumers professionally, ensure all communications align with state and federal guidelines.
• Assist consumers in resolving account-related issues, such as balance settlements, payment arrangements, and dispute resolution, while ensuring positive outcomes for both the consumer and company.
• Prioritize high-quality calls with a target monthly result of exceeding 90% in call quality and minimal compliance infractions.
• Meet established KPIs, including calls per hour, conversion rates, and dollars collected, remaining within 10% of the team leader's metrics.
• Work with consumers on a personal level to find tailored solutions that benefit both the consumer and company.
• Accurately update consumer accounts with clear and concise notations, ensuring proper documentation of call outcomes to support internal reporting and assist team members.

• Strong written and verbal communication skills, with proficiency in Microsoft Office.
• Flexibility and a collaborative attitude when working with colleagues at all levels.
• Ability to thrive in a team-based environment and contribute to group success.
• Quick learner who can efficiently apply new information to calls.
• Strong decision-making abilities, with a focus on gathering information and resolving issues swiftly.
• Demonstrates company core values in both work and communication.
• Punctual and reliable, with a strong commitment to meeting deadlines.

• High school diploma required; some college education is preferred but not required.
• Previous call center or collections experience

• $19/hr with a $1 pay bump at conversion
• Collection-based incentives
• FGP offers contract employees benefits including minimum essential coverage insurance, a fixed indemnity plan and a 401k retirement plan once eligibility requirements are met
• The company offers health benefits once permanent
• 1 share of profit share