Job Details

Payroll Operations Employee Services Specialist

We are looking for a Payroll Operations Employee Services Specialist to support payroll administration and employee service activities for a large, multi-state workforce in Greenville, South Carolina. This long-term contract position blends payroll processing, data validation, and employee support, requiring close coordination with internal partners and an external managed services provider. The role is ideal for someone who can balance accuracy, responsiveness, and compliance while handling sensitive payroll information in a fast-paced environment.

Responsibilities:

• Coordinate daily payroll activities with the managed services provider to help ensure each payroll cycle is completed accurately, on schedule, and in line with established controls.
• Enter and maintain employee job, pay, and personal information that does not transfer automatically between HR and payroll platforms.
• Investigate mismatches between source records and payroll data, then make corrections before and after payroll processing through audit review.
• Respond to questions from employees, managers, and business stakeholders regarding pay, time reporting, deductions, taxes, and personnel-related records.
• Support wage garnishment administration by reviewing requests, updating records, and working with service partners when additional action is needed.
• Prepare documentation and complete payroll-related tasks in accordance with audit expectations, internal policies, and regulatory requirements.
• Act as a knowledgeable resource on payroll and timekeeping processes, including system functionality and issue resolution.
• Manage service requests through case management tools such as ServiceNow, ensuring inquiries are tracked, followed through, and closed promptly.
• Process off-cycle payroll transactions when needed to meet state final pay requirements and other urgent payment obligations.
• Partner with HR, Benefits, Compensation, and Finance teams to resolve payroll-related issues and support cross-functional operational needs.