Job Details

Hotel Front Office Manager (Hourly) Job DescriptionTo provide efficient and courteous service to each customer and maximize room revenues by directing and coordinating the day‑to‑day operation of the Front Office, including personnel, budget performance, and financial controls in accordance with company and brand standards. Understand and implement the mission statement, values, and culture at all times.Pre‑Requisites (Requirements)1+ years of experience supervising at least three associates at a branded, quality hotel (preferred)High School diploma or equivalent. Associate's or Bachelor's degree preferred.At least two years of experience in the hotel industry (preferred).Experience in accounting (preferred).Professionalism, honesty, and trustworthiness.Excellent attendance and punctuality.Knowledge of housekeeping and Food & Beverage operations (preferred).Work Environment & ContextMust be able to perform major life activities: standing, lifting, bending, learning, reading, concentrating, thinking, and communicating.Must be able to stand for eight hours, bend, stretch, and reach.Long hours sometimes required. Work schedule varies and may include occasionally working on holidays, weekends, and evenings.Must be able to push or pull 60 pounds and lift or carry 30 pounds.Where applicable, follow approved laundry procedures; ensure understanding of operation of washers and dryers, and assist with folding linen according to proper standards.Required Knowledge, Skills, and AbilitiesSupervisory skills: interview, hire, train, appraise, document, and motivate.Understand entire property operations, staff services, hours of operation, types of rooms, locations, rates, and discounts.Safety and security measures.Phone etiquette and answering procedures; ability to provide information on shopping, dining, entertainment, and travel directions.Daily hotel operations: check daily events, bulletin boards, and stay updated on changes, new procedures, and events.Manager on Duty functions.Train and develop associates through meetings, logs, etc.Monitor and document associates for both positive and negative feedback.Maintain organization of supplies and order as necessary.Computer literate to operate property management system.Multi‑task, detail oriented, remain service‑centric.Effective communication with guests, department heads, associates, and corporate office support staff.Market and promote the property to increase exposure and sales.Assist with guest issues with professionalism and maintaining a hospitable attitude.Essential FunctionsMaintain a professional cohesive team by hiring, training, coaching, counseling, and developing qualified individuals.Promote positive morale with an aggressively friendly attitude.Complete administrative duties in a timely manner: schedules, payroll, inventories, orders, production controls, etc.Work within budgeted guidelines for maximum revenues and within labor models.Maintain safety and security practices, and possess thorough knowledge of emergency procedures.Ensure guests receive the highest quality product and service.Respond to positive and negative comments from comment cards; develop strategies to improve results.Follow all rules, policies, and procedures in the Associate Handbook.Maintain certification from a brand‑approved responsible vendor training program, if applicable.Utilize Service Recovery Log and other necessary communication logs from shift to shift.Perform other duties as assigned that the associate is capable of performing.#J-18808-Ljbffr