Job Details

Front Office Specialist – St. Francis EastsideThe Front Office Administrator ensures timely scheduling of patients, verification of patient's insurance and benefits prior to their appointment and updating all information within our system.Essential Functions:Collaborate with center staff to schedule patients for appropriate clinical coverage and clinical treatmentsEnsure availability of resources, supplies, and equipment for scheduled servicesKnowledge of all revenue cycle components, registration, billing, collections, and denialsPerform auditing to ensure documentation supports reimbursementEducation:High School Degree or GEDAssociate Degree related to Business (preferred)Licensure/Certification:Basic Life Support (BLS) – American Heart Association (preferred)Training:EPIC Electronic Health Record (EHR) (preferred)Continued professional development specific to patient registration, scheduling and referralsExperience:Recent experience in acute care, home health, or provider office (required)Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred)Skills & Abilities:Working knowledge of office and clinical technologies to update electronic medical recordsAbility to answer patient questions regarding their insurance, benefits, and billingEffective phone managementBasic knowledge of health insuranceAs a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.What we offer:Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discountsPaid time off, parental and FMLA leave, short- and long-term disability, backup care for children and eldersTuition assistance, professional development and continuing education supportBenefits may vary based on the market and employment status.