Job Details

Business Office Representative

The Business Office Representative's primary job responsibility includes scheduling, patient registration, receptionist, and admitting duties.

• Coordinates with physician offices and clinical staff to schedule patient procedures, confirming procedure details, dates, times, and provider requirements.
• Collects and verifies patient demographic and registration information to accurately establish patient accounts and support efficient billing and reimbursement processes.
• Delivers exceptional customer service by professionally assisting physicians, patients, vendors, and staff in person and by phone, creating a positive patient experience.
• Prepares and reviews patient charts to ensure all required documentation is complete, accurate, and available prior to the scheduled procedure.
• Verifies patient insurance coverage and obtains necessary information from physician offices or directly from patients.
• Contacts insurance carriers to confirm eligibility, benefits, deductibles, copayments, waiting periods, and authorization requirements before scheduled procedures.
• Educates patients on their financial responsibilities, including estimated out-of-pocket costs, payment options, and the facility's financial policies.
• Welcomes and registers patients on the day of their procedure, obtaining required signatures, insurance documentation, and other necessary forms.
• Collects patient copayments, deductibles, and other applicable payments while issuing accurate receipts.
• Applies patient identification armbands, verifies patient information according to established protocols, and communicates patient readiness to the pre-operative nursing team for admission.

What You'll Do

• Education: High School Diploma or GED, required. 2 Year / Associate Degree, preferred. 4 Year / Bachelors Degree, preferred.
• Experience: 1 year of experience in Medical Business Office experience, preferred.
• Additional Skills (required):
  • Computer literacy, able to do word processing and Excel spreadsheets; able to independently use office equipment such as fax, copier and scanner; sufficiently proficient in medical equipment to guide the selection and bid process. Able to operate all appropriate clinical equipment in a safe and appropriate manner. Able to perform the necessary functions on the center's computer systems. Cooperative work attitude toward co-employees, management, patients, visitors and physicians. Ability to make decisions and solve problems. Language skills adequate for high-level written, interpersonal and telephone communication in American English.
  • Ability to read and interpret documents and communicate clearly with patients, physicians, and staff.
  • Ability to add, subtract, multiply, and divide in all units of measure. Ability to compute copay amounts based on percentages and the ability to conduct currency transactions as required.
  • Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with upset or irate patients in a calm manner.

What We're Looking For

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID 178617