Job Details

About Legacy Risk Solutions Legacy Risk Solutions is a leading independent insurance agency platform headquartered in Gainesville, Georgia. Through its growing network of agency partners across the Southeast, Legacy provides commercial insurance, employee benefits, personal insurance, and risk management solutions to businesses and individuals. Built on a people-first culture rooted in integrity, growth, and partnership, Legacy combines local expertise with the strength and resources of a larger organization to deliver exceptional service and long-term success for clients, employees, and agency partners. Position Summary Legacy Risk Solutions is seeking a detail-oriented and customer-focused Personal Lines Account Manager to join our team. This role is responsible for managing the full lifecycle of personal insurance accounts, including new business, renewals, policy servicing, endorsements, billing support, and day-to-day client service. Working closely with producers, carrier partners, and clients, the Personal Lines Account Manager plays a key role in delivering a seamless client experience while ensuring the timely and accurate servicing of policies. The ideal candidate thrives in a fast-paced agency environment, enjoys building strong client relationships, and takes pride in delivering responsive, high-quality service while supporting client retention and agency growth. What You'll Do · Manage the full lifecycle of Personal Lines accounts, including new business, renewals, endorsements, policy changes, and ongoing account servicing. · Partner with Producers to prepare for and manage the renewal process, including renewal meetings and coverage recommendations. · Prepare marketing submissions and obtain competitive coverage options from carrier partners. · Process policy endorsements, premium-bearing change requests, renewals, audits, cancellations, and non-renewals while ensuring accuracy and compliance. · Communicate with clients and insurance carriers regarding policy updates, billing inquiries, coverage changes, and service requests. · Assist with policy binding, premium collection, billing support, and audit processing. · Review policies and endorsements for accuracy and resolve discrepancies with carriers as needed. · Coordinate the issuance of certificates, policy documents, and other client deliverables. · Order motor vehicle reports (MVRs), loss runs, and other underwriting documentation as requested. · Maintain accurate electronic client files, documentation, and workflows within Applied Epic, ImageRight, and other agency systems. · Support client retention by delivering exceptional service and proactively responding to client needs. · Ensure all transactions are processed accurately, efficiently, and in compliance with agency and carrier guidelines. · Perform other related duties and responsibilities as assigned. PIbf4744b3b2d8-25448-41066874a25371ca-cde7-4fb6-ba87-2cf40b156c8b