Job Details

Front Office Specialist – St. Francis Eastside

The Front Office Administrator ensures timely scheduling of patients, verification of patient's insurance and benefits prior to their appointment and updating all information within our system.

Essential Functions:

• Collaborate with center staff to schedule patients for appropriate clinical coverage and clinical treatments
• Ensure availability of resources, supplies, and equipment for scheduled services
• Knowledge of all revenue cycle components, registration, billing, collections, and denials
• Perform auditing to ensure documentation supports reimbursement

Education:

• High School Degree or GED
• Associate Degree related to Business (preferred)

Licensure/Certification:

• Basic Life Support (BLS) – American Heart Association (preferred)

Training:

• EPIC Electronic Health Record (EHR) (preferred)
• Continued professional development specific to patient registration, scheduling and referrals

Experience:

• Recent experience in acute care, home health, or provider office (required)
• Experience working in Wound Care and Hyperbaric Oxygen Therapy Outpatient Center (preferred)

Skills & Abilities:

• Working knowledge of office and clinical technologies to update electronic medical records
• Ability to answer patient questions regarding their insurance, benefits, and billing
• Effective phone management
• Basic knowledge of health insurance

As a Bon Secours Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer:

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.