Job Details

Job Location Greenville, South Carolina, United States of AmericaHours 40 hours per weekPay $24.00 - $33.50 USD per hourJob Description This role supervises day‑to‑day team activities to ensure operational excellence, compliance with policies and procedures, and achievement of operational, customer, and sales objectives. The manager is responsible for operating the store, running the teller side, platform, and responding to customer escalations.Responsibilities Provide supervisory oversight to a team of advice and service colleagues; set individual and store objectives.Lead day‑to‑day team operations, ensuring efficient delivery of personalized service and advice.Monitor workflows for the teller team and platform, prioritize tasks, and delegate duties.Drive operational excellence in the store, including cash handling, vault management, fraud prevention, and controlling expenses.Engage with customers on loan products and facilitate application intake; maintain active NMLS registration.Lead, develop, and coach the team on delivering effective customer service and product conversations.Proactively manage lead activities, including creation, management, and prioritization of leads and customer outreach.Act as the first point of contact for customer inquiries and escalations; resolve complaints and negotiate resolutions.Maintain optimal colleague scheduling to meet customer demand and compliance requirements.Ensure the lobby and frontline meet internal/external policies and regulatory requirements.Qualifications High school diploma or GED required; undergraduate degree preferred.At least 2+ years of related experience working with customers and/or sales.Previous supervisory or demonstrated ability to provide direction, decision making, and coaching.Notary license (preferred).Strong organizational skills and ability to manage multiple tasks in a fast‑paced environment.Effective verbal and written communication skills.Sound judgment and problem‑solving abilities.Ability to multi‑task and maintain order in the store.Proficiency with Outlook, Word, Excel, and customer relationship management tools.Knowledge of financial literacy and a broad range of products, services, and tools aligned with a consultative approach.Performance & Accountability Deliver end‑to‑end customer advice with trust, education, and pro‑active insights.Coach and mentor the store team to deliver on service and product goals.Handle customer transactions and utilize relationship tools to engage in needs‑based conversations.Represent the bank and maintain a professional, inviting space.Participate in process improvement and business objective contributions.Compliance & Regulatory Requirements Position falls within the definition of Loan Originator under Regulation Z and the SAFE Act.Eligible for employment with a covered financial institution under the standard regulations.Must be eligible for registration as a registered mortgage loan originator with NMLS.Must pass satisfactory criminal background and credit report checks.Maintain knowledge of operating policies, procedures, and Regulatory requirements.Physical Requirements Perform sedentary work (continuous). Balance tasks and standing, walking, and occasional lifting or carrying up to 25 lbs.Occasional domestic travel; never international travel.Perform standard office equipment operation (continuous).EEO Statement TD Bank is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran, or any other characteristic protected under applicable federal, state, or local law. If you are an applicant with a disability and need accommodations, please email TD Bank US Workplace Accommodations Program at USWAPTDO@td.com .#J-18808-Ljbffr