Job Details

Compliance Business Oversight Manager

Work location: Mount Laurel, New Jersey, United States of America

Hours: 40

Pay details: $91,000 - $145,600 USD

Line of business: Compliance

Job description: Why work with us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program it's about creating a culture of compliance that will cascade throughout the organization.

This position will support Compliance Monitoring for delivery channels such as Digital Banking, Marketing, and Contact Centers. This includes targeted regulatory compliance monitoring, compliance oversight over complaint handling processes and monitoring complaints for regulatory and compliance risks, trends and themes, as well as overall compliance oversight of vendors including determination of impacted regulatory requirements and associated controls, and ongoing monitoring reviews.

This role will execute monitoring, conduct regulatory research, support and provide objective guidance to assigned portfolio, business or function. This role will require completing individual detailed analysis and workpapers, as well as the associated reporting, follow-up, and discussion/presentation to Executive Management. This role will be largely focused on the on-going monitoring of consumer business lines which would require the following:

• Ability to execute and enhance the Bank's monitoring program, completing targeted regulatory compliance reviews, complaint monitoring reviews, and vendor monitoring.
• Manage and/or perform independent compliance reviews of regulatory requirements impacting the products and/or channels supported.
• Conduct regulatory research.
• Provide guidance, make recommendations, and collaborate with businesses to facilitate compliant solutions that meet the business needs on a complex project or program.
• Completing individual detailed analysis and workpapers, as well as the associated reporting, follow-up, and discussion/presentation to Executive Management.

Please review Desired Skills & Experience below as you consider this opportunity. The above details are specific to the role which is outlined in the general description below.

Job description summary

The Compliance Business Oversight Manager provides advice, support and objective guidance to assigned portfolio, business or function on development and maintenance of all aspects of Compliance/Center of Excellence programs in line with the Bank's risk philosophy and strategic direction.

Depth & scope

• Works independently and is accountable for managing a specialized Compliance function or area
• Provides comprehensive coverage for a significant business or functional area across all legal entities and jurisdictions where TD operates
• Provides advanced analysis and/or specialized reporting to support business partners, functional areas or centers of expertise
• Provides guidance and support to analysts on matters related to portfolio and specialty
• Typically a subject matter expert for a key functional Compliance area and business
• Contact for business management, dealing with non-routine information
• Manages/assists with regulatory reviews including inquiries, audits, and exams
• Identifies and leads problem resolution for project/program complex requirements related issues at all levels

Education & experience

• Undergraduate degree or equivalent work experience
• 7+ years of experience

Desired skills & experience

• Previous experience with regulatory compliance for delivery channels such as Digital Banking, Marketing, and Contact Centers is a must.
• Previous audit, monitoring, or testing experience.
• Subject matter expertise in Consumer Compliance regulations as they pertain to delivering bank products and services including Digital, Marketing, and Contact Centers.
• Broad understanding of consumer banking compliance rules, laws, and regulations.
• Deep knowledge and experience interpreting and applying consumer banking laws, rules, and regulations.
• Experience with third-party oversight a plus.

Customer accountabilities

• Proactively advises the business of new and changed Compliance regulatory and/or policy changes
• Formulates relevant and meaningful insights from data analysis and leads on the interpretation of complex business issues, generates multifaceted insights and identifies opportunities to address business regulatory requirements and issues
• Contributes to the development and implementation of Compliance programs
• Guides partner through the development, implementation, oversight and management of effective Compliance Programs
• Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of Compliance
• Represents Compliance on internal or external committees relating to designated business activities as required
• Delivers relevant subject matter expertise and Compliance advice to business management
• Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs/policies/practices
• Maintains oversight (via review and approval) of all functions and accountabilities related to management reporting and analysis
• Manages high risk initiatives and escalations; leads initiatives/guidance as appropriate

Shareholder accountabilities

• Actively assists in developing Compliance Team procedures
• Facilitates the periodic Compliance risk and self-assessment activities for designated business using TD's Enterprise Compliance Risk Assessment Framework
• Monitors that assessments (monitoring, risk assessment etc.) are completed and communicated in a continuous and timely fashion
• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate
• May provide review and content in the development of annual awareness training
• Manages the risk assessment process for assigned businesses
• Protects the interests of the organization, our customers and our communities identifies and manages risks, and promotes the prompt and thorough resolution of escalated non-standard, high risk issues
• Conducts internal and external research projects; supports the development/delivery of presentations/communications to management or broader audience
• Actively manages relationships within and across various business lines, corporate and/or control functions and promotes alignment with enterprise and/or regulatory requirements
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite

Employee/team accountabilities

• Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and promotes timely communication of issues/points of interest
• Provides thought leadership and/or industry knowledge for own area of expertise and participates in knowledge transfer within the team and business
• Keeps current on emerging trends/developments and grows knowledge of the business, related tools and techniques
• Participates in personal performance management and development activities, including cross training within own team
• Keeps others informed and up-to-date about the status/progress of projects and/or all relevant or useful information related to day-to-day activities
• Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices
• Leads, motivates and develops relationships with internal and external business partners/stakeholders to develop productive working relationships
• Contributes to a fair, positive and equitable environment that supports a diverse workforce
• Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally

Physical requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic travel occasional
• International travel never
• Performing sedentary work continuous
• Performing multiple tasks continuous
• Operating standard office equipment - continuous
• Responding quickly to sounds occasional
• Sitting continuous