Job Details

Compliance Governance & Operations Manager

Work Location: Charlotte, North Carolina, United States of America

Hours: 40

Pay Details: $91,000 - $145,600 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Why Work with Us?

At TD Bank US Compliance, we're on a mission to build a more resilient and scalable compliance risk management function. As part of our team, you'll play a key role in reshaping compliance structures and processes, driving innovation at every level. Here, each team member has a chance to make a tangible impact – both in day-to-day operations and in the design of a future-focused compliance program. This not just about implementing a new program – it's about creating a culture of compliance that will cascade throughout the organization.

Role Description

• Supports the U.S. Compliance Risk Assessment lead with managing and facilitating the U.S. Compliance Risk Assessment and reports up into the U.S. Head of Compliance Programs

• Supports the management of the Compliance Risk Assessment framework to ensure the applicable regulatory compliance risks and internal controls are identified and assessed to determine the risk profile for in scope laws/regulations as they pertain to respective businesses and across legal entities

• Supports the facilitation of the Compliance Risk Assessment and manages the assessment process, including ensuring timely and quality completion of the assessment through the lifecycle stages

• Provides subject matter expertise and leadership to Oversight Functions and other assessment participants and serve as single point of contact for stakeholders on assessment methodology, guidance, and applicable leading practices

• Where necessary, support Oversight Functions and their covered businesses with defining and logging regulatory issues and/or remedial action plans

• Support the review and interpretation of aggregated results and identify methodology deviations, quality deficiencies and potential points of challenge

• Support program reporting analytics and insights in collaboration with the Compliance Data Analytics and Insights team

• Assist with continuous enhancements to the target state design and methodology of the Compliance Risk Assessment framework

• Possesses strong functional knowledge of U.S. banking regulations (e.g., Federal Reserve) as well as banking products and services. Additionally, a risk management / internal control mindset to apply and assess risk identification / mitigation is essential.

Job Profile Summary

The Compliance Governance & Operations Manager leads the development and implementation (or lead support) of enterprise Compliance programs, including frameworks, policies, standards and development of procedures, awareness and specialized training, monitoring, reporting and information, escalation of issues and events.

Depth & Scope

• Highly seasoned professional role requiring substantial knowledge/expertise in a complex field and knowledge of broader related areas

• Integrates knowledge of the enterprise sub-function's or business line's overarching strategy in developing solutions across multiple functions or operations

• Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services

• Acts as a technical expert/lead integrating cross-function understanding within their own field of specialty; may manage team(s) of related specialists

• Leads cross-functional teams or projects with significant resource requirements, risk and/or complexity

• Independently manages end-to-end functional programs

• Uses sophisticated analytical thought to exercise judgement and identify solutions

• Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions

• Impacts the achievement of sub-function or business line objectives within the area they are accountable for

• Work is guided by policies and industry standards/methods

• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across increasingly senior stakeholders

• Works autonomously as the lead and guides others within area of expertise

Education & Experience

• Undergraduate degree or equivalent work experience

• 7+ years of experience

Desired Skills & Experience

• Minimum of 7 years of prior regulatory, compliance, and/or risk management experience

• Familiarity with conducting a Compliance Risk Assessment preferred

• Experience working with top tier banks in large scale, cross-functional regulatory remediation

• Familiarity with developing and implementing regulatory compliance risk management frameworks and programs, including Compliance Risk Assessment and regulatory controls management

• Strong knowledge of laws, rules, regulations, risks and taxonomies related to consumer and commercial banking, securities (broker-dealer), and wealth management businesses

• Excellent written, verbal and analytical skills

• Highly motivated, strong attention to detail, team oriented, organized

• Strong interpersonal and presentation skills with the ability to articulate complex problems and solutions through concise and clear messaging; ability to influence and lead at a senior level

• Ability to work collaboratively with cross functional partners across the three lines of defense

• Ability to navigate a complex organization

• Demonstrates advanced proficiency in desktop tools including, but not limited to, Microsoft Office Suite

Customer Accountabilities

• Works with Compliance partners and other related groups (such as Legal and Risk) to support creation of documentation and reports required by external regulatory bodies and TD internal groups

• Leads development of team procedures and governance processes and advises the Compliance stakeholders and teams of changes and enhancements to enterprise Compliance programs and requirements and where they may impact in the organization

• Provides governance oversight through management of the policy and training exemption governance and reporting processes to the Compliance Senior Executive Team (and related Compliance Sub-Committees)

• Assists Compliance team members in the use of Issues and Events system for tracking and reporting

• Prepares summaries, presentations, briefing notes, and any other required documentation to effectively report on the status of the Compliance program

• Represents CGO as a specialist on internal or external committees as well as on enterprise-wide Regulatory Change Management initiative, as required

• Delivers relevant subject matter expertise and Compliance advice to business Compliance partners

• Interacts with control functions within the organization

• Conducts meaningful research, analysis, and assessment of Compliance program activities at the functional level using results to draw conclusions, make recommendations, assess the effectiveness of enterprise Compliance programs

• Participates in/manages regulatory examinations and external/internal audits with respect to request for information regarding CGO portfolio; reviewing, packaging and providing information for department executive

Shareholder Accountabilities

• Adheres to enterprise frameworks and methodologies that relate to activities for our business area

• Makes sure respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities

• Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where