Job Details

Job Title

Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding basic network/desktop/laptop/Thin Client support, Printers, PDAs(Tablets), IPhones, Mobile, and LAN cable drops, BYOD, I.P. Phones & Audio video conference devices. Hands & feet support for network and server equipment as well as any IT related projects. Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives. Backing up and restoring user data, settings and associated systems administration activities. Assist Service Desk/Remote Desktop Support teams for hands and feet coordination efforts. Assist on Incident and Problem management activities. Be available for On-call support on need basis & as business demands. Adhere to ticket response and resolution SLA's as agreed upon with the customer. Basic understanding of DHCP, DNS, IP addressing and sub netting & Basic understanding of fixing Wireless LAN, Ethernet desktop configuration issues. Strong Break / Fix skills Desktops, Workstations, Notebooks and Printers and Handhelds. Strong Microsoft Office skills (Outlook, Word, Excel, Powerpoint etc). Strong Microsoft Operating System installation and troubleshooting skills.

Experience-based Windows Support

Configuration/imaging. Installation environment. General Windows OS troubleshooting.

Hardware Support and Troubleshooting

Troubleshooting hardware issues. Replacing desktop/laptop hardware. Installation of peripheral devices. Primary skills: DSS.