Job Details

Job Title: Operations Manager - Juniper Roof Top Restaurant

The Operations Manager is responsible for overseeing the daily operations of a high-end, elevated dining restaurant, ensuring exceptional guest experiences, efficient service execution, and strong financial performance. This role requires a hands-on leader who can balance refined hospitality standards with operational discipline, team development, and profitability.

Key Responsibilities

• Oversee all front-of-house and back-of-house operations to ensure seamless service and adherence to brand standards
• Maintain a polished, upscale dining atmosphere, ensuring consistency in service, presentation, and ambiance
• Partner with culinary leadership to align service flow with kitchen execution
• Lead by example in delivering exceptional, personalized guest service
• Address and resolve guest concerns promptly and professionally
• Monitor guest feedback, reviews, and satisfaction metrics to drive continuous improvement
• Coach and mentor managers, supervisors, and hourly staff
• Foster a culture of accountability, professionalism, and hospitality excellence
• Ensure compliance with all health, safety, and sanitation regulations
• Maintain high standards of cleanliness, organization, and maintenance
• Oversee inventory management, ordering, and vendor relationships

Qualifications

• Restaurant management experience, with strong knowledge of food, beverage, wine, and service standards
• Proven ability to lead teams and manage high-volume, high-expectation environments
• Excellent communication, leadership, and problem-solving skills
• Availability to work evenings, weekends, and holidays

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.