Job Details

Job Summary Lima One Capital is offering an opportunity to join the nation's premier lender for real estate investors. The role is a Mortgage Servicing Specialist within the servicing department.Duties and Responsibilities Communicate with customers and internal partners regarding general mortgage servicing questions such as monthly billing, escrow (tax/insurance), customer portal, payoff, etc., to deliver the highest level of customer service utilizing phone and digital communications.Proactively reach out to new and existing customers to establish rapport and discuss loan terms and characteristics.Analyze and qualitatively review loan documents, account histories, balances/ledgers—including escrow analyses, financial statements, tax forms, credit reports, and appraisals—to advise the most appropriate solution for the customer.Monitor payment delinquency and engage in challenging consultations, asking direct and targeted questions to ensure continued loan performance.Monitor maturing loans and proactively partner with customers to achieve timely exits via payoff, refinance, or offering extension solutions.Gain and maintain proficiency in our loan servicing software, as well as any systems that may be implemented in the future.Maintain detailed records, inclusive of contact attempts/correspondence, account updates, maturity evaluation documentation, etc.Analyze and report to management on overall portfolio performance, KPIs, and risk metrics.Perform other duties or projects as assigned.Requirements Loan servicing industry experience is preferred but not required.Proficient in Microsoft Excel.Excellent communication and customer service skills.Ability to work under minimum supervision and manage tight deadlines.Prioritization and multitasking.Problem solving and critical thinking.Education Eligible candidates should hold a Bachelor's Degree. A degree is preferred.Benefits Medical, Dental and Vision Insurance.Life Insurance, Short-Term Disability, and Long-Term Disability.Hospitalization and Accidental Insurance.Flexible Spending Accounts – Health and Dependent Care.Health Savings Account.Safe Harbor 401K with company match.Growing Families Support (including paid parental leave, infertility support and assistance, childcare reimbursement, and elder care).Pet Insurance.Work Life Balance: 12 paid time off days and 5 sick days, plus 12 paid holidays.Career Development: Continuous learning opportunities, dedicated mentorship, and the chance to refine your skills and advance your career.Location Downtown Greenville, South Carolina. Parking is paid for.Visa Sponsorship Lima One Capital does not sponsor H1B Visas. Candidates must be authorized to work in the United States.#J-18808-Ljbffr