Job Details

Brio Way Patient Experience Coordinator

Position Overview: Works with Provider Support Services to handle administrative tasks relating to the Patient's Experience, as well as reports and other data entry projects related to Provider Support. Will represent the Brio Way by working through administrative tasks in a timely, efficient, and detail-oriented manner. In addition, this role is responsible for clearly communicating with surrounding team members and departments as needed.

Essential Functions:

• Takes ownership of ensuring the "Brio Way" is experienced by Brio patients, families, and internal team members. Promotes an authentic, transparent work environment within the clinical areas.
• Helps carry out team short term and long term goals for Provider Support Services.
• Works within ECW and hospital support sites in order to obtain needed records for patient care.
• Provides communication with the Provider Support and clinical team in regards to patient care when needed.
• Works in the Provider Support document box and create messages for the team when needed.
• Works within the Prior Authorization telephone encounter box.
• Helps the Prior Authorization specialist with completing Prior auths.
• Works along side providers to make sure documents for their patients are properly filled out and signed per protocol in a timely manner.
• Performs additional tasks as assigned by manager.

Requirements:

Qualifications:

• High School Diploma
• Medical office experience preferred but not required
• Excellent interpersonal and communication (oral and written) skills
• Comfortable with computer skills and excellent typing.
• Must be comfortable practicing candor and giving feedback to team members when appropriate.

Work environment and Physical Demands: Requires sitting, standing, and walking associated with normal physician office environment. Person may be exposed to fumes, airborne particles.