Job Details

Job Description Job Description Position Description: The Commercial Kitchen / HVAC Technician is a field-based service professional responsible for diagnosing, repairing, and maintaining HVAC, refrigeration, ice machines, and commercial cooking equipment across a 1.5–2 hour service radius. This role supports demand service, emergency breakdowns, installs, and after-hours work, while mentoring junior technicians and protecting the customer experience.We prioritize HVAC skill first, followed by refrigeration depth. Cooking equipment proficiency may be developed for the right technician.Experience RequirementsMinimum 5 years commercial field service experience (required)Strong HVAC diagnostics experience is mandatoryRefrigeration experience strongly preferredIce machine and cooking equipment experience preferred but trainableTechnical Skill Priority (Weighted)HVAC – primaryCommercial RefrigerationIce Machines Commercial Cooking EquipmentCore Brand Experience (Preferred):HVAC: Trane, Lennox, CarrierRefrigeration: Heatcraft, Bohn, Larkin, Delfield, True, TraulsenIce Machines: Manitowoc, Hoshizaki, Scotsman, IcetroCooking Equipment: Vulcan, Pitco, Frymaster, MagiKitch'n, Blodgett, Alto-Shaam, GarlandTechnician Capability Tiers (Internal Hiring & Growth Framework):Tier 3 – Mid-Level Commercial Technician (Typically 5–7 years experience)Expected Capabilities:Independently diagnose HVAC, reach-ins, walk-ins, ice machines, and core cooking equipmentStrong understanding of Refrigeration cycle (superheat, subcooling, pressure relationships), Electrical diagnostics (motors, relays, contactors, sensors)Perform Leak detection, minor repairs, and chargingStandard PMs and installs Accurate documentation in NetSuite FSM & XOiConsistently follows SOPs and parts accuracyBegins supporting junior techniciansReduces repeat calls through proper root-cause diagnosisTier 4 – Senior Commercial Technician (Typically 6–10+ years experience)Expected Capabilities:Advanced HVAC and refrigeration diagnosticsHandles Multiple evaporator systemsAdvanced controls and sensorsCompressor replacements and system balancingStrong working knowledge of Ice machine platformsAdvanced cooking equipment (combi ovens, programmable controls)Performs root-cause diagnostics (not symptom chasing)Escalation tech for high-priority calls and key customersProvides phone and field troubleshooting support to teamStrong customer communication and decision explanations (repair vs replace)Mentors junior techs consistentlyCandidate for Lead Technician pathTier 5 – Master Technician / Subject Matter Expert (SME) (Future growth path)Expected Impact:System-level diagnostics across HVAC, refrigeration, cooking, and ice platformsLeads complex repairs, rebuilds, commissioning, and startupsDrives first-time fix rates and parts efficiencyInfluences Technician training. SOP improvements, Inventory and truck stocking strategy, Trusted advisor for leadership and key accounts, Feeds Supervisor and Manager pipelineCertifications & ComplianceRequired:Clean driving recordBackground checkDrug screeningNo felony convictions (non-negotiable)Preferred:EPA 608 (Type I, II, or Universal)State HVAC licenseCFESA certificationElectrical certificationSchedule & Work Conditions:Primary schedule: Monday–FridayOn-call rotation requiredOpen to offset schedules (example: off Mon/Tues, work Sat/Sun)Average 3–5 service calls per dayWork includes:Emergency breakdownsDemand serviceInstallsAfter-hours work as neededTools, Truck & Technology:Company Provided:Service truck & gas cardCompany phoneWork shirts & PPE LaddersRefrigeration equipment:Recovery machinesVacuum pumpScaleTorchesNitrogen & recovery tanks (as needed)Technician Provides:Basic hand toolsSystems:NetSuite FSMXOiPay, Benefits & Incentives:$30–$40/hour, based on demonstrated capability (tier-aligned)Overtime paid after 40 hoursCompany performance-based bonusBenefits:Health insurance 100% company paid401(k) with 4% company matchLife insuranceDental & vision PTO accrual upon hire!Paid sick daysLeadership, Culture & Expectations:Expected to mentor junior techniciansClear path into Lead Technician/ Supervisor rolesField-based, family-feel cultureCustomer-centric mindsetAccountability and professionalism at all levelsWhat We Value Equally:Customer communicationDiagnostic speedPaperwork & documentation accuracyTeam leadership$30.00 - $40.00 Hourly