Job Details

Job Description Job Description We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Greenville, South Carolina within the financial services industry. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering a strong support experience across the business. The ideal candidate will combine practical troubleshooting ability with solid knowledge of Windows environments, hardware support, and user account administration.Responsibilities:• Deliver day-to-day support for desktop and workstation issues, ensuring users receive timely and effective technical assistance.• Diagnose and resolve problems involving Windows 10 systems, peripheral devices, and standard desktop applications.• Set up, configure, and maintain desktop hardware, including computers, monitors, docking stations, and related equipment.• Perform desktop imaging and device provisioning to prepare systems for new hires, replacements, and refresh activities.• Manage user access and account-related tasks within Active Directory, including routine updates and troubleshooting.• Track incidents and service requests, document resolutions, and escalate more complex technical issues when needed.• Support workstation deployments, equipment replacements, and other desktop lifecycle activities across the environment.• Experience providing technical support for PC desktops and workstation environments.• Working knowledge of Active Directory for user account administration and access support.• Hands-on ability to troubleshoot and repair desktop hardware issues.• Proficiency supporting Microsoft Windows 10 in a business setting.• Experience with desktop imaging, device setup, and system configuration.• Strong problem-solving skills with the ability to prioritize multiple support requests.• Clear communication skills and a customer-focused approach to end-user support.