Job Details

Our client, a global manufacturing company, is looking for a Customer Service Representative with order management experience to process customer inquiries, orders, and shipment-related requests. This role partners closely with customers, sales, planning, warehouse, and accounting teams to ensure accurate order fulfillment, on-time delivery, and continuous improvement in service levels.

This is a Direct Hire, on-site position in Travelers Rest, SC.

RESPONSIBILITIES

• Set up, maintain, and update customer accounts and part information
• Enter and acknowledge customer purchase orders within 24 business hours
• Process customer requests related to new or revised specifications and part numbers
• Manage open orders, order status, and customer web-based order portals
• Coordinate with production planning and warehouse teams to support on-time, in-full deliveries
• Allocate finished goods or work-in-process inventory to fulfill customer orders
• Communicate shipping requests and prepare required warehouse and customs documentation
• Generate daily shipping reports and calculate shipment estimates
• Create and release invoices on the same day as shipment
• Communicate regularly with customers and respond to inquiries in a timely manner
• Support Sales, Accounting, and Warehouse teams as needed, including month-end closing and audits
• Prepare reports and complete additional duties as assigned

QUALIFICATIONS

• Bachelor's degree in Business, Communications, or a related field preferred; equivalent experience considered
• Minimum of 4 years of experience in customer service or supply chain operations for a manufacturing company
• Strong communication, listening, and problem-solving skills
• Ability to remain composed and professional in a fast-paced environment
• Customer-focused, patient, and confident with a positive attitude
• Proficient in Microsoft Office Suite

COMPENSATION & BENEFITS:

• $60,000-70,000
• 3% yearly bonus
• Medical, dental, and vision benefits
• PTO and paid holidays

SCHEDULE: Monday through Friday, 8am to 5pm, on-site