Job Details

Collections Supervisor

Take your career to the next level! In the last few years our goal has been expansion, creating growth opportunities for many of our team members. Not only are we serious about growth, but we are also serious about helping our customers during hard financial times.

We take pride in providing solutions and offering a helping hand, not only to our customers but also to the communities we serve. As we continue to expand and grow into a national leader in consumer financing, we invite you to consider joining our team.

If you're passionate about making a meaningful impact in people's lives and bringing a personal touch to finance, we'd love to have you on board!

The Collections Supervisor is responsible for the day-to-day supervision of a collections team in the Centralized Collections Department.

Duties and Responsibilities

Train and develop staff members of the Centralized Collections team

Monitor departmental metrics to ensure performance standards are met

Recommend and implement process improvements when needed

Work with senior leadership to implement strategic initiatives

Conduct account audits and communicate results to team members

Facilitate escalation resolutions with Regional customers and team members

Resolve employee issues where necessary

Facilitate scheduling to ensure proper coverage

Other duties as assigned by leadership.

Minimum Qualifications

3+ years of experience required in Leadership/Management role

5+ years previous Collections experience

High school diploma or equivalent

Strong knowledge of Microsoft Office

Must pass pre-employment screening

Preferred Qualifications

Previous experience in consumer finance industry.

Critical Competencies

Strong interpersonal and presentation skills.

Excellent communication skills both verbal and written.

High level of integrity.

Excellent organizational, interpersonal, presentation, and collaborative skills to work effectively with teams throughout organization.

Working Conditions

This position works in an office environment out of Greer, SC.

Regional is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, national origin, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, transgender status, age, disability, genetic information, veteran status, uniform service, or any other characteristic protected by applicable law ("Protected Characteristics"). Regional's policy of non-discrimination applies to all phases of the employment process and relationship, including, but not limited to, recruitment and selection; compensation and benefits; professional development and training; promotions and opportunities; transfers; social and recreational programs; layoff; and terminations.