Job Details

Service Coordinator (Parts & Service)

Location: Greenville, SC

Schedule: Monday – Friday (Standard Business Hours)

Compensation: $20.00 – $25.00/hour (based on experience)

Position Type: Full-Time

About the Opportunity

Our client, a leading provider of commercial door and dock solutions, is seeking a Customer Service – Parts & Service Specialist to support their Greenville, SC office.

This is a hands-on, detail-oriented position that plays a critical role in supporting both customers and field technicians. The role has evolved beyond a traditional customer service function, focusing heavily on parts coordination, quoting, and service support to improve overall operational efficiency and customer experience.

What You'll Do

• Generate service and parts quotes, including material markups and labor estimates
• Source vendor pricing and coordinate with suppliers
• Create and process purchase orders in a timely manner
• Communicate directly with customers and internal technicians to support service needs
• Follow up on open quotes and ensure timely conversion to orders
• Assist with receiving, inspecting, and organizing incoming parts and equipment
• Maintain accurate documentation and ensure smooth workflow across service operations

What We're Looking For

• 2+ years of experience in estimating, quoting, or service-related support (industrial, commercial, or similar environment preferred)
• Strong analytical and math skills with high attention to detail
• Ability to read and interpret technical drawings or job scopes
• Comfortable working both independently and collaboratively
• Strong communication skills with a customer-first mindset
• Experience in service, parts, or operations support within industrial, construction, or mechanical environments preferred
• Exposure to vendor coordination, purchasing, or supply chain processes preferred

Why This Opportunity

• Stable, well-established organization with strong industry presence
• High-impact role supporting both customers and field operations
• Opportunity for growth, with additional hires planned in the near future
• Team-oriented environment with a mix of office and operational exposure