Job Details

The Yogurt Mountain Shift Leader is responsible for providing each customer with the highest level of customer service and consistently focusing on the total guest experience.* Greet all guests in a smiling, friendly manner, and provide a fast and friendly guest experience* Provide a clean workplace which includes following various cleaning checklists and following appropriate health and safety standards* Maintain a clean and stocked yogurt and seating area* Assist other team members with shift duties and store procedures* Must comply and ensure compliance of Food and Safety requirements* Responsible for supervision of team members and checklist execution during assigned shifts* Provide follow-up to the Yogurt Mountain Store Manager on Team Member performance* Assists in training and development of new and existing Team Members* Responsible for executing orders and inventories and receiving, as directed by the Yogurt Mountain Store Manager* Responsible for all cash transactions* Must be able to work a flexible schedule, up to 40 hours per weekOperational Responsibilities* Maximize profits and customer service by operating the store in adherence with all Yogurt Mountain policies and procedures* Monitor the quality of the products served, as well as the quality of customer service* Maintain store standards to comply with policies, directives, and local Health Department codes* Ensure that all customers are greeted, invited back, and satisfied with their purchases* Maintain all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved dailyQualifications and Education Requirements* 18 years of age or older* Positive background check* Excellent leadership, supervisory, communication, and organizational skills* Proven ability to train, develop and motivate associates* Professional appearance* Management experience in food service industry a plusPhysical and Environmental Requirements* Standing for up to 8 - 10 hours* Lifting up to 40 pounds with or without assistance* Speaking, hearing, bending, reaching, stooping, climbing* Ability to climb via step stool or ladder