Job Details

Customer Service Representative (Email, Chat, Phone) – Transcom | Remote (US)Transcom is seeking a Customer Service Representative to provide support via email, chat, and phone for an innovative electric vehicle startup. This full-time, remote role offers from $17/hour plus monthly performance incentives, health benefits, and career growth opportunities.The successful candidate will own customer inquiries from start to finish, delivering empathetic, clear, and professional support that builds trust, loyalty, and satisfaction.Key Job DetailsJob Title: Customer Service Representative (Email, Chat, Phone)Employer: TranscomLocation: Remote (US-based; restrictions apply near Greenville, SC site)Pay: From $17/hour + incentivesJob Type: Full-TimeSchedule: Evenings, weekends, holidays, overtime as neededAbout TranscomTranscom is a global customer experience specialist with over 30,000 employees across 28 countries. Recognized by FlexJobs as a top remote employer, Transcom delivers customer care, sales, technical support, and credit management services in 33 languages for international brands.Key ResponsibilitiesEngage with customers via phone, email, and chat, actively listening and analyzing needsProvide solutions and guide customers through questions about products, systems, and processesTroubleshoot technical issues with websites, apps, and in-car softwareCollaborate with other teams to resolve escalated issuesDocument interactions accurately and maintain professionalismDeliver empathetic, clear communication that empowers customersCandidate RequirementsEssential:At least 18 years oldHigh school diploma or GED1–3 years of customer support or technical support call center experienceStrong computer literacy; ability to type at least 30 wpmExcellent English written and verbal communication skillsAbility to work evenings, weekends, holidays, and overtimeReliable attendance and adherence to scheduleAbility to pass a criminal background checkHome office meeting requirements (quiet, private, distraction-free)Hardwired internet connection (DSL, Fiber, or Cable; minimum 20 Mbps download, 3 Mbps upload, pingPreferred:Previous work-from-home experiencePrior email/chat support experienceFamiliarity with CRMs or customer support softwareAutomotive or technology customer support backgroundPassion for electric vehiclesBenefitsCompetitive pay (from $17/hour + incentives)Flexible pay options (daily, bi-weekly, direct deposit, pay cards)Health, dental, and vision insurance401(k) with employer matchPaid vacation timeComputer equipment provided100% remote work, including trainingCareer development and training resourcesEmployee discounts and supportive work cultureApplication ProcessHow to Apply:Submit your application via Transcom's careers portal.Complete typing, chat, and internet speed assessments.Highlight your customer service and technical support experience.Shortlisted candidates will be contacted for interview.#J-18808-Ljbffr