Job Details

Company

• Our client is a globally recognized engineering and professional services organization known for delivering innovative solutions across infrastructure, technology, and consulting sectors. They are widely respected for their commitment to excellence, safety, and advancing digital transformation initiatives.

Job Title

• Technical Support Technician

Location

• Onsite in Greenville, SC

Role Type

• Contract (3 months)

Must Have Skills:

• Proven experience in an IT support role with strong customer support focus
• Full understanding of Windows environment and hands-on experience with Microsoft Office Suite
• CompTIA A+ Certification
• Ability to travel and pass a driving record review

Responsibilities and Job Details:

• Provide desktop support including hardware configuration, upgrades, and deployments
• Diagnose and resolve hardware and software issues for end users
• Manage and respond to ServiceDesk tickets using ServiceNow
• Install, configure, and maintain standard desktop software packages
• Perform system imaging and PC deployments across the organization
• Monitor systems and ensure optimal workstation performance
• Collaborate with third-party vendors for maintenance and issue resolution
• Support business users with technical troubleshooting in a fast-paced environment
• Participate in after-hours or emergency support when required
• Travel to support additional office locations as needed
• Contribute to IT projects and continuous improvement initiatives
• Deliver excellent customer service while managing multiple priorities