Job Details

Position Summary

The Service Operations Specialist is responsible for owning and coordinating all non-technical aspects of service delivery. This role ensures technicians are fully prepared, parts and materials are available, and jobs move efficiently from scheduling through completion.

The goal is simple: remove operational friction, improve visibility, and create a scalable support system that allows service delivery to grow without disruption.

Key Responsibilities

• Manage the weekly technician job schedule (excluding long-term planning such as PTO)
• Track part ETAs and communicate availability to technicians and account managers
• Provide real-time support to field technicians for parts, tools, and logistics issues
• Coordinate delivery or redirection of parts and tools to job sites
• Update job statuses once materials are ready for execution
• Ensure all service jobs are fulfilled, properly documented, and closed out in the system
• Maintain job flow from quote ? execution ? completion without delays
• Pick and kit all parts for service jobs prior to dispatch
• Maintain accurate inventory levels
• Ensure technicians have required materials staged and ready before jobs begin
• Schedule and track vehicle service and maintenance
• Maintain visibility into fleet readiness and compliance
• Source and procure parts for field technicians, including hard-to-find or urgent items
• Support same-day and emergency repair needs
• Coordinate shipping and receiving, including outbound repairs (e.g., motors)
• Process oil samples and manage related logistics
• Conduct post-service interviews with technicians
• Capture feedback to improve future job execution and planning

Success Metrics

• Technicians consistently arriving at jobs fully prepared
• Accurate and visible job status updates for account managers
• High job readiness (parts staged, inventory accurate)
• Minimal service delays caused by operational gaps
• Smooth job progression from scheduling to closeout

Career Path

This role is designed to evolve into a Service Operations Manager, overseeing a broader operational team and owning the full service delivery system.