Job Details

We are seeking a hands-on Inside Sales & Warehouse Operations Associate to support both customer-facing sales activity and day-to-day warehouse operations. This is a hybrid role ideal for someone who enjoys working both at a desk and on the floor-helping customers, managing orders, and supporting inventory and shipping processes. This position plays a key role in ensuring orders move efficiently from quote to shipment while maintaining accuracy across systems, inventory, and documentation.

Key Responsibilities:

Inside Sales & Customer Support

• Respond to customer inquiries regarding product availability, pricing, lead times, and order status via phone and email
• Prepare and manage quotes and sales orders using online platforms and internal ERP systems
• Assist customers in selecting appropriate products based on their needs and applications
• Coordinate with vendors to source materials and expedite orders when required
• Partner with outside sales representatives to support account activity and maintain strong customer relationships

• Assist with day-to-day warehouse activities including receiving, picking, packing, and shipping as needed
• Support inventory accuracy through cycle counts, adjustments, and product verification
• Help resolve issues related to shipping, receiving, and order discrepancies
• Monitor shared warehouse communications and respond to urgent operational needs
• Process RMAs (returns) and assist with general order issue resolution

• Assist with order-related documentation including certifications (COC/COO), labeling, and inspection requirements
• Support non-conformance (NC) handling and basic quality processes
• Help troubleshoot inventory, invoicing, and logistics issues across departments
• Provide basic support for internal systems and warehouse tools (ERP, scanners, shipping stations, etc.)

• Previous experience in inside sales, customer service, warehouse, or operations support preferred
• Strong attention to detail and ability to manage multiple priorities
• Comfortable working in both an office and warehouse environment
• Strong communication and problem-solving skills
• Basic technical aptitude and willingness to learn product lines

• Medical/Dental/Vision/Disability effective first of the month after the hire date
• PTO accrual begins upon hire
• Referral bonuses
• 100% employee-owned plus 401k with company match