Job Details

Senior Director, Field Service Mfg & Engineering

Blackwood, New Jersey Direct Hire Jan 12, 2026

Senior Director of Service Operations

Industrial Equipment | National Field Service Operations

Location: Blackwood, NJ - relocation available Compensation: $130k $165k base + bonus

Our client is a well-established industrial equipment organization with a large national service footprint. They are seeking a Senior Director, Field Service to provide executive leadership for end-to-end U.S. service delivery, including a 100+ technician field organization across four regions and a centralized service operations hub supporting dispatch, parts, tracking, and billing.

This role owns service strategy, execution, financial performance, leadership depth, and customer experience at a national scale.

What You'll Be Doing:

• Provide executive leadership and strategic oversight for a national field service organization (100+ technicians across four regions)
• Oversee and optimize a centralized service operations facility responsible for dispatching, tracking, service parts, and final billing
• Drive operational excellence, efficiency, and accountability across all service delivery functions
• Establish, monitor, and continuously improve KPIs tied to service quality, customer satisfaction, and operational performance
• Own service P&L, cost controls, and overall profitability
• Develop and execute strategies for profitable growth of refurbished equipment sales (direct and online channels)
• Analyze complex service performance data to identify improvement opportunities and implement corrective actions
• Partner cross-functionally with Sales, Supply Chain, Technical Support, and Billing
• Mentor senior leaders and build leadership bench strength
• Maintain strong, executive-level communication and visibility

What You'll Need:

• 10+ years of progressive leadership experience in large-scale service operations (Director+ level)
• Proven ability to manage, motivate, and develop large, distributed field service teams
• Background in industrial equipment service or closely adjacent industries
• Experience servicing both company-owned and competitor equipment
• Strong financial acumen with direct P&L ownership
• Demonstrated success optimizing operational efficiency while maintaining high customer satisfaction
• Exposure to refurbished equipment lifecycle management and/or sales is highly desirable
• Excellent communication and stakeholder influence skills
• Bachelor's degree in Business Administration, Operations Management, or a related field

What's In It For You:

• Competitive base salary with strong bonus opportunity (target ~25%)
• Exceptional benefits!