Job Details

A company is looking for a Customer Service Representative specializing in warranty claim support.Key ResponsibilitiesHandle warranty inquiries via phone, Salesforce cases, and email, guiding customers through requirements and eligibilityEnter, track, and manage warranty claims, ensuring clear communication and timely resolutionExecute warranty workflows and suggest improvements to enhance customer experienceRequired QualificationsHigh school diploma or GED required2+ years in customer service, inside sales, or warranty-related rolesHVAC or mechanical experience is beneficialStrong computer skills (Salesforce, Word, Excel, Outlook)