Job Details

A company is looking for a Service Center Analyst to provide remote customer support for Federal Government systems and applications.Key ResponsibilitiesHandle incoming phone and electronic requests from customersCreate, track, and resolve Human Resources application incidents and service requestsFulfill customer requests in a timely manner to meet Service Level Agreements (SLAs)Required QualificationsHigh school diploma or equivalent required; Bachelor's degree preferredMust reside within an hour's commute of Washington, D.C. or Denver, COMinimum of 2 years in customer service, preferably in a service desk or call center environmentHDI Analyst Certification required within 90 business days of hireExperience with ticketing applications (Jira, ServiceNow, etc.) preferred