Job Details

A company is looking for a Manager, Technical Support Engineering.Key Responsibilities:Lead, mentor, and coach a team of high-performing Technical Support EngineersIdentify and implement opportunities for process improvements and automation to enhance support efficiencyCollaborate with internal stakeholders to resolve complex technical issues and provide customer feedback on product improvementsRequired Qualifications:5+ years of experience in providing technical support for enterprise software solutions2+ years of people management or team leadership experience on a technical support engineering teamExperience working with REST APIs, scripting, and containersFamiliarity with security automation, IT workflows, or related domainsExperience providing technical support to US Federal or Public Sector organizations