Job Details

A company is looking for a Director of Customer Experience to lead and scale its post-sales organization across various customer-focused functions.Key ResponsibilitiesLead and develop teams across Customer Success, Support, and Onboarding to foster a customer-centric cultureOwn the end-to-end customer journey, ensuring a seamless experience from onboarding through renewal and expansionDrive strategies for retention and growth, maintaining accurate forecasting and revenue predictabilityRequired QualificationsProven leadership experience in managing Customer Success, Support, or Onboarding teamsDeep expertise in SaaS customer lifecycle management, including renewals and expansionsStrong operational background in building processes and systems in high-growth environmentsData-driven with experience in forecasting and CRM hygiene, preferably with HubSpotPassionate about coaching and developing leaders within the organization