Job Details

A company is looking for a Customer Experience Enablement Lead to oversee onboarding and training for Customer Support teams.Key ResponsibilitiesCreate and scale training programs for new hires and existing agentsBuild communication channels to relay product updates and feedbackIdentify and implement process improvements for agent and customer experiencesRequired Qualifications5-7 years of experience in enablement, learning & development, or internal training5+ years of clinical training experience in a dental or clinical settingStrong understanding of digital dental workflowsAbility to manage learning programs and multiple projects simultaneouslyData-driven approach to evaluate training effectiveness