Job Details

A company is looking for a Service Desk Analyst to provide IT support remotely.Key ResponsibilitiesProvide white-glove, End User Service Desk Support via phone, email, and chatManage incidents and requests within ticketing systems such as ServiceNow, Freshservice, or ZendeskPerform remotehardware support and assist with software applications and general inquiriesRequired QualificationsCompTIA A+ certification1+ year experience with Mac OS and supporting Microsoft 365, Windows 10, and Active Directory2-3 years of experience in a Technical Support role within an MSP or call center environmentTechnical proficiency with common hardware and software technologiesPreferred college or technology school degree