Job Details

We're building a world of health around every individual – shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.Position SummaryIs your passion helping others? Are you a dynamic communicator? A team player? Do you thrive in a fast-paced environment? If so, we are looking for you! The Healthy Outcomes Team is a health advocacy team looking for dedicated friendly colleagues to help the Medicare population learn about and complete important health screenings and activities. As a Health Advocate, you will interact with members telephonically to inspire healthy behaviors and give every member a clear understanding of their benefits for specific screenings and medications.Key ResponsibilitiesInbound and outbound calls to members and providers to help get services like healthcare visits, screenings, vaccinations, or medication refills.Working through barriers that stand in the way of our members' good health.Delivering the best member experience through professional empathetic conversations.Providing important education to members to help them make good health decisions that improve their health.Accurately documenting conversations in the member's health record.Key AbilitiesHigh-energy engagement to provide exceptional service.Empathetic, curious, with an enthusiasm for learning.Knowledge retention and recall to answer questions and resolve issues.Desire to understand and meet members' needs and to elevate issues for resolution.Speed and efficiency to meet business metrics and goals.Ability to handle pressure and stay calm and positive in all situations.Ability to work independently, critically think, multitask, and demonstrate professionalism.Ability to absorb and apply new and changing information.Ability to multitask, prioritize and adapt effectively to a fast-paced changing environment.Required QualificationsProfessional communication skills.Strong active listening and interpersonal skills.High computer literacy, including ability to troubleshoot issues.Proficiency with Windows and web-based applications and digital communication tools.Reliable high-speed internet connection (at least 50 mbps) and suitable remote workspace.Hard‑wired connectivity to computer is required; DSL, satellite, and wireless broadband are not permitted.Preferred QualificationsBilingual or multilingual candidates heavily preferred.Experience with HEDIS screening measures.Experience with behavior change.2+ years' experience with a call center or outreach involving members/consumers.3+ years' experience in a healthcare setting.Medical certification (e.g., certified nursing assistant, medical assistant).EducationHigh School diploma or equivalent preferred but not required.Anticipated Weekly Hours40Time TypeFull timePay RangeThe typical pay range for this role is: $17.00 - $31.30. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.Great Benefits for Great PeopleAffordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan .No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.#J-18808-Ljbffr