Job Details

A company is looking for a Customer Success Manager - Mortgage.Key ResponsibilitiesDrive growth and retention by managing the customer lifecycle to maximize adoption and renewalsAct as a strategic partner by developing tailored customer success plans and educating clients on business valueOrchestrate cross-functional collaboration between clients and internal teams to ensure seamless executionRequired QualificationsBachelor's degree in a related discipline or equivalent experience5+ years of experience in customer success, account management, or client-facing sales rolesKnowledge of customer success best practices and processesExperience with complex, multi-divisional, and multi-geographical customersAbility to create structure in ambiguous situations and design effective processes