Job Details

A company is looking for a Customer Service Surge Supervisor who must reside in Texas.Key ResponsibilitiesSupervise and manage a team of Customer Service Surge Representatives during project-specific surgesEnsure compliance with Federal Title IV-D regulations and company policies while handling complex inquiriesMonitor team performance, provide feedback, and facilitate training and development for staffRequired QualificationsHigh school diploma or equivalent with at least one year of supervisory experience in customer service or call center operationsKnowledge of customer service policies and procedures, particularly related to Child SupportProficiency in standard computer applications, including Microsoft Word and ExcelAbility to work flexible hours, including weekends, to meet operational needsStrong interpersonal skills and the ability to maintain confidentiality