Koch - - Responsibilities: Serve as the primary liaison for assigned customer accounts, ensuring timely and accurate order entry, item setup, and issue resolution; Coordinate daily with sales, scheduling, shipping, design, and production teams to manage customer needs from start to finish; Own and manage New Item Requests, data entry, and updates with a high degree of accuracy and speed; Track and reconcile order-related information, supporting light billing and payment tracking functions; Monitor and track customer inventory levels and shipment status using Excel or other internal tools