Job Details

Job Title: LMS Content Support Specialist
Location-Type: 100% remote
Start Date: ASAP
Duration: (contract, perm, etc): 3-6 month contract - (20-30 Hrs a week)
Compensation Range: $28-35 an hour on W2 ONLY!
Benefits- The position is eligible for medical, dental, vision, and 401(k).

Job Description:

Day to Day:

• Handling requests for course content - professors will reach out re: things they want to use for their courses: books, business cases, articles, book chapters, web articles, etc.
• Professor gives a list and some publishing info & this team goes to obtain the content; place it on a third party platform, run copyright clearances & ensure that Wharton has necessary clearances to use the content
• Connect the Canvas course site to the content site Studynet
• Liaise with the library content site and work with the library to find content they might have

• In layman's terms, what does this person need to be doing in their job every day? What's the problem they are solving?
  • Ensure that all copyrighted content is going through the right channels & ensure professors are not posting it directly
  • Will receive a reading list & need to liaise with the library to make sure library knows what the library is doing & what this team is doing
  • Posting the content to Canvas for use in the courses
• Top 3 Must Haves (What would this person need that if they did not have this experience, they absolutely would not be considered):
  • Someone who asks a lot of questions - a curious thinker
  • Organization and attention to detail is VERY important
  • Familiarity with microsoft office (Outlook, teams, zoom)
  • Ticketing system experience - how to respond and how to escalate and how to archive a ticket; ZenDesk preferred
  • Strong professional written communications
  • Higher education experience
  • Canvas LMS experience

• Studynet
• Some LMS system experience - content management for the LMS