Illinois Tool Works - 50 Beechtree Boulevard - Responsibilities: Provide excellent customer service and support during field visits, and tie workflow to schedules to ensure maximum efficiency.; Satisfy customer needs by making appropriate recommendations and using appropriate field automation systems, procedures, and protocols.; Perform Field Service(s) supporting ITW Hartness and/or ITW Meurer machinery.; Able to make required adjustments, performing audits, installing upgrades, and follow-up operator training.; Provide status reports of the ongoing project and future projects, document all installations, inspections, and repair work, in accordance with documented contra cultural requirements.