Job Details

General Manager

The General Manager (GM) is a critical leadership role responsible for driving operational performance, team development, and strategic execution within the business unit. This individual oversees day-to-day operations with discipline and focus, aligns departmental goals with broader enterprise initiatives, and cultivates a high-performance culture rooted in accountability, service excellence, and continuous improvement. The GM serves as a brand ambassador and operational stewardupholding the values, standards, and long-term vision of the company.

Compensation: $160-190K base + up to 50% performance bonus + meaningful equity

Essential Duties & Responsibilities:

• Lead all aspects of daily operations for the assigned business unit, ensuring safety, efficiency, and compliance.
• Develop and implement business strategies that promote growth, operational excellence, and financial health.
• Set performance expectations, monitor key metrics, and drive accountability across functional areas.
• Provide direct leadership to department heads, supervisors, and support teams.
• Foster a culture of continuous improvement through tactical execution of strategic initiatives.
• Ensure superior service delivery and customer satisfaction throughout all stages of the client experience.
• Represent the brand in high-visibility customer and community engagements.
• Make data-informed decisions related to investments in equipment, personnel, and infrastructure.
• Maintain open and effective communication with employees and corporate leadership.
• Contribute to enterprise-wide planning, forecasting, and performance reviews.

Required Qualifications:

• Minimum of 10 years of progressive leadership experience in operations, preferably within the home services, utilities, or construction sectors.
• Demonstrated success managing profit and loss (P&L) with strong financial discipline.
• Proven effectiveness in matrixed or multi-site environments.
• Track record of building and developing high-performing teams through mentorship and coaching.
• Strong interpersonal and communication skills with the ability to influence and lead at all levels of the organization.
• Advanced planning, organizational, and analytical capabilities.
• Familiarity with Lean, Six Sigma, or other continuous improvement methodologies.

Preferred Education & Experience:

• Bachelor's degree required; Master's degree in Business Administration, Operations Management, or a related discipline preferred.
• Minimum 15 years of combined experience across operations leadership, human capital management, and process optimization.
• Proficiency in Microsoft Office Suite; ability to learn and adapt to ERP, CRM, and HRIS platforms.

Core Competencies:

• Strategic Thinking: Envisions long-term objectives and maps out tactical pathways to achieve them.
• Decision-Making: Exercises sound judgment under pressure, with a commitment to ethical outcomes.
• People Leadership: Builds, motivates, and retains top talent; cultivates an environment of ownership and trust.
• Communication: Communicates with clarity and purpose across all audiences; practices active listening.
• Change Leadership: Effectively leads change, inspires alignment, and sustains momentum through uncertainty.
• Business Acumen: Understands and leverages financial, operational, and market drivers for sustainable success.
• Integrity: Upholds the highest standards of conduct, accountability, and ethical leadership.