Job Details

Traveler Success Specialist

Remote | Full-Time | Non-Exempt

Role Summary

The Traveler Success Specialist plays a key role in delivering a seamless experience for travel clinicians by supporting payroll inquiries, ensuring accurate documentation, and partnering closely with recruiting and operations teams.

This role blends customer support, operational coordination, and payroll/billing assistance, requiring strong attention to detail, problem-solving skills, and a commitment to delivering a high-quality experience.

Works Closely With

Recruiters, Recruitment Leaders, Payroll, Accounting, Operations, and Customer Support teams to ensure accurate pay, compliant submissions, and a strong clinician experience.

Key Responsibilities

• Serve as the primary point of contact for clinician payroll inquiries, including pay, stipends, deductions, and pay statements
• Troubleshoot and resolve payroll and billing discrepancies in partnership with internal teams
• Perform payroll and billing corrections while managing critical deadlines
• Support recruiting teams by preparing submission-ready resumes and ensuring candidate profiles meet client requirements
• Audit candidate documentation for accuracy, completeness, and compliance
• Manage inbound communication across chat, phone, and messaging platforms
• Provide professional, empathetic support and de-escalate sensitive situations when needed
• Assist with lead engagement efforts and route qualified candidates to recruiting teams
• Maintain accurate documentation across systems and ensure compliance standards are met
• Identify opportunities to improve workflows and enhance the overall traveler experience
• Uphold our Core Values

Required Qualifications

• Strong problem-solving and critical thinking skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities in a fast-paced environment
• High attention to detail and commitment to accuracy
• Ability to navigate multiple systems and platforms
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to handle sensitive conversations with professionalism and empathy

Preferred Qualifications

• Experience supporting payroll, billing, or financial inquiries
• Experience in staffing, healthcare staffing, or recruiting operations
• Experience with UKG, CRM systems, or customer communication platforms

Core Values

Own Your Relationships – Be someone others can count on
Own the Outcome – Deliver results through accountability and follow-through
Obsess Over the Experience – Make every interaction meaningful
Act with Integrity & Respect – Do what's right, always

Comp & Benefits

$20-$22 per hour

• Benefits (Start Day 1!):
  Medical, Dental, Vision, Life, and Long-Term Disability
  Short-Term Disability, Accident, Critical Illness
  Legal Assistance, Identity Protection, Pet Coverage
  Retirement Plan with Employer Match
  Generous vacation plan + 8.5 paid holidays

Why You'll Love This Role

You'll be at the center of the traveler experience—supporting clinicians, partnering across teams, and making a direct impact on both accuracy and satisfaction.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.