Job Details

Service Manager123 Equipment Solutions - A Tech24 CompanyLocation: Ashland, VACompensation Range: $93,000 to $99,800Why Join Tech24?At Tech24, we invest in our technicians so you can focus on what you do best. Here's what you can expect when you join our team:* Weekly Pay - Reliable pay,every week* Fully Equipped for Success - Company vehicle, gas card, uniforms, and phone provided* Work-Life Balance - Generous paid time off, paid holidays, and your birthday off* Comprehensive Benefits - Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)* Company-Paid Protection - Long-term disability and basic life insurance at no cost to you* Comprehensive Training Opportunities - Advance your skills through manufacturer certified programs, company training, or a blend of both* Retirement Planning Made Easy - 401(k) with company match and immediate vesting* Employee Assistance Program (EAP) - Free, confidential counseling and support for you and your family, including financial and legal resourcesAbout the CenterAt 1-2-3 Equipment Solutions, we are dedicated to providing top-quality restaurant equipment and supplies. Our mission is to support the culinary industry with reliable products that enhance efficiency and performance.Position SummaryWe are seeking an experienced HVACR Service Manager to lead and support our team of service technicians while ensuring exceptional service delivery to our customers. This role is responsible for overseeing daily service operations, dispatch coordination, technician development, and maintaining high standards of quality, safety, and customer satisfaction.The ideal candidate has a strong background in commercial HVA, refrigeration, foodservice equipment, proven leadership skills, and a passion for developing technicians and improving operational efficiency.Key Responsibilities:* Manage daily operations of the HVACR service department* Supervise, coach, and develop a team of service technicians* Coordinate scheduling, dispatch, and service workflows to maximize efficiency* Ensure service calls are completed safely, accurately, and on time* Monitor technician performance, productivity, and service quality* Assist technicians with troubleshooting complex HVACR and refrigeration issues* Maintain strong relationships with customers and ensure high satisfaction* Oversee service reporting, documentation, and job costing* Support recruiting, onboarding, and training of new technicians* Enforce company safety policies and industry best practices* Collaborate with leadership on service strategy, growth, and process improvementsQualifications* 5+ years of HVACR service experience, preferably in commercial environments* 2+ years in a supervisory or leadership role (lead technician, supervisor, or manager)* Strong knowledge of commercial HVAC systems, refrigeration, and foodservice equipment* Excellent troubleshooting and diagnostic skills* Experience managing technician schedules and service dispatch* Strong leadership, communication, and customer service skills* Ability to manage multiple priorities in a fast-paced environment* EPA Certification requiredPreferred Qualifications* Experience with commercial kitchen equipment and refrigeration systems* Experience using service management or dispatch software* Proven track record of improving technician productivity and customer satisfactionCompensation TransparencyThe advertised pay range for this position is $93,000 to $99,800. Final compensation will be determined based on factors such as experience level, technical certifications, skill set, and overall qualifications. Candidates with advanced commercial HVAC and refrigeration experience, manufacture certifications, or specialized expertise may be considered at the higher end of the range.Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.For more information about Tech24 and our career opportunities visit