Job Details

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Consultant in United States.

This role provides the opportunity to guide clients through the successful implementation and adoption of advanced automation solutions, helping them maximize the value of their investments. You will act as a trusted advisor, partnering with customers' executives and internal champions to deliver strategic guidance, configure solutions to meet business objectives, and ensure measurable results. The position involves managing multiple projects simultaneously, driving change management initiatives, and collaborating with cross-functional teams to solve complex operational challenges. Success in this role comes from combining analytical problem-solving, exceptional communication, and relationship-building skills to foster long-term client satisfaction and impactful outcomes. You will work in a dynamic, client-focused environment that emphasizes innovation, continuous improvement, and measurable business impact.

Accountabilities:

• Serve as a subject matter expert and trusted advisor, leading business decision meetings and providing strategic guidance during implementations
• Manage multiple implementation projects, ensuring timely completion and quality results while tracking progress effectively
• Build and maintain strong relationships with customer executives and internal champions to drive adoption and maximize value
• Configure and manage solutions to align with client objectives and requirements identified during business meetings
• Provide launch and ongoing support to ensure successful solution adoption and operational impact
• Troubleshoot issues and monitor adoption against defined goals to ensure measurable success
• Collaborate with internal teams to deliver high-quality services, identify best practices, and recommend process improvements

Requirements:

• Bachelor's degree or 5+ years of experience in project management, software implementation, or Workforce Management roles
• 3+ years of business consulting and process improvement experience
• Experience working with external customers, sales, consulting services, and executive management
• Proficiency with SaaS software solutions and Microsoft Office (Excel, Word, PowerPoint)
• Strong change management skills with the ability to influence, motivate, and persuade stakeholders
• Excellent interpersonal, written, and verbal communication skills, including remote and onsite consulting
• Analytical thinking, problem-solving, and ability to translate non-technical requirements into actionable solutions
• Self-driven with strong time management, customer focus, and service orientation
• Experience in healthcare or contact center environments is preferred

Benefits:

• Competitive salary with potential performance-based incentives
• Opportunity to work with advanced AI-driven automation solutions impacting hundreds of thousands of users
• Professional development and career growth in a collaborative, innovative environment
• Flexible work environment and the ability to work with cross-functional teams across the organization
• Exposure to high-impact projects with measurable client outcomes
• Collaborative, people-first culture with a focus on respect, growth, and continuous learning

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.