Job Details

Front Desk Supervisor

The beautiful AC Hotel by Marriott Greenville Downtown is seeking an energetic, outgoing Front Desk Supervisor for this very busy hotel. We pride ourselves in exceptional customer service by enabling our associates to meet guest needs and requests while handling any issues that may occur. We are looking for someone who is a team player, who has a flexible schedule and who is willing to go above and beyond to meet guest expectations.

Essential Job Functions

• Supervise the Front Desk, Valet and Night Audit to ensure guests receive outstanding customer service in all areas of the hotel.
• Manage multiple activities often in stressful situations with the ability to make quick decisions
• Have a strong working knowledge of the hospitality industry.
• Ability to negotiate with confidence and to persuasively resolve guest issues.
• Communicate and counsel associates as necessary.
• Compose and express thoughts, both verbally and in writing, in a clear, professional manner to ensure effective communications.
• Complete any tasks requested by Front Office management.

Experience/Education

College degree preferred; High School Diploma and/or 2?3 years' experience in a hotel, or equivalent combination of education and experience required.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment. All applicants must be able to read, write, speak and understand English.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.