Job Details

Business Services Supervisor

The Business Services Supervisor, under the guidance of Business Services Managers, is responsible for the oversight of billing staff in the revenue cycle. This includes all revenue management, denials management, collections, patient financial services and payment processing in the Business office. The supervisor is responsible for assisting Business Services managers in effectively managing Accounts Receivable to include the timely collections of account balances from insurance companies, governmental payers, and any other source(s) of payment while maintaining positive customer and inter-department relations. The supervisor will oversee the insurance payer communications and issue tracking.

The supervisor is responsible for goal setting, tracking performance and quality measures for staff they are assigned. As a leader in business services this position is responsible for assisting the manager and director in assuring departmental budget goals are on track regarding departmental staffing and supplies. The supervisor is responsible for overseeing initiatives that promote effectiveness and efficiencies within the operational scope of Business services. Responsible for other functions as assigned by Business Services managers or the directors.

Minimum Requirements

Education

• High School Diploma/GED

Experience

• 5+ years successful work experience in a Physicians and/or Hospital Revenue Cycle position

License/Registration/Certifications

• N/A

Preferred Requirements

Preferred Education

• Bachelor's Degree in Business Administration or related field

Preferred Experience

• 8+ years successful work experience in a similar position
• Supervisory experience

Preferred License/Registration/Certifications

• Coding or Revenue Cycle related certification

Core Job Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE SKILLS

Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, employees, customers, and the general public.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Must be proficient in Microsoft Office applications (Word, Excel, Outlook and Power Point)