Job Details

***** Must reside in Florida *****

Position Summary:

The Supervising Adjuster (SA) is responsible for prompt and thorough review and coverage evaluation of residential property claims. Responsibilities include managing task assignments, providing direction to the Customer Advocate Team regarding communications with the Insureds and their representatives, providing an exceptional customer experience to our external and internal customers, rendering coverage determinations, providing clear and concise directives to the Estimating team for damage repair estimates in a professional and timely manner. This role works closely with all other departments to ensure customer satisfaction and loyalty. The SA will ensure all claims handling is completed in a timely manner and in compliance with FPI/EDI best practices and Florida State Statutes.

Essential Functions:

• Work with all members of the claim team to provide an exceptional customer experience to our external and internal customers.
• Review first notice of loss, request vendor assignments as needed, assign tasks and provide direction for future items to be completed.
• Ensure field/desk adjusters are adhering to claim handling and statutory guidelines regarding contacts, inspections, and reports to ensure all claims handling is done in a timely manner and in compliance with FPI/EDI best practices and Florida State Statutes.
• Respond to inquiries from the Customer Advocate Team, field/desk adjusters and IA firm management to identify the cause of loss and address all coverage questions.
• Review Investigation Information and reports to Render Coverage determinations in accordance with the applicable policy and endorsements.
• Timely identification, analysis and resolution of coverage issues arising in claims investigation.
• Review investigative claim file documentation and Collaborate with Desk
  Estimators to create timely and accurate damage repair estimates in Xactimate.
• Maintain proper file documentation reflecting progression of the claim adjustment.
• Responsible for maintaining and updating reserves per FPI/EDI best practices and claims handling guidelines.
• Responsible for generating Coverage Determination Letters and Payments, when applicable, citing accurate policy language to support the coverage determination rendered to conclude the claim.
• Ability to work extended hours in the event of a Catastrophe (CAT).

Required Education and Experience:

• • High School diploma required.
  • Florida licensed All-Lines adjuster (620), at least 12 hours of yearly Continuing Education as required by licensing division of DFS.
  • 3 - 5 years of property claims adjustment experience or similar experience required.
  • Knowledge of property insurance policy and coverage analysis.
  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills.
  • Must be self-motivated and able to work under deadlines.
  • Ability to work independently and as part of a team.

Preferred Qualifications:

• Xactimate Level 1 certification.
• 5+ Years experience providing customer service regarding homeowner's insurance claims.
• Bachelor's Degree in Insurance, Finance &/or Customer Relations
• Proficient in MS Office, including Word, Excel, and Outlook.

Due to current business and operational considerations, we currently hire employees residing in the following states at this time: AL, AR, CA, CT, FL, GA, KY, MO, NC, NV, OH, SC, TN, TX, VA, and WI.

Candidates must be authorized to work for any employer in the U.S. without requiring visa sponsorship now or in the future.

WRM is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or veteran status. We take affirmative action to ensure that all employment decisions are based on merit, qualifications, and abilities.

Notice to Third Party Agencies: WRM does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WRM's Human Resources Department, WRM reserves the right to pursue and hire these candidates without financial obligation to recruiters or agencies.