Job Details

Summary of Work

Aging Services - Remote in North Dakota - APS Central Intake

As our APS Central Intake , you will serve as the statewide first point of contact for reports of suspected abuse, neglect, or exploitation involving vulnerable adults. In this role, you will be the first voice people hear when they need guidance, support, and direction during difficult situations. You will gather critical information, assess each report, and determine whether Adult Protective Services will conduct the investigation or ifthe report should be referred to another appropriate area. Your work will require careful judgment, especially in situations where policies may appear clear but require thoughtful interpretation.

In your day-to-day work, you will receive and document reports of alleged abuse, neglect, and exploitation while managing multiple tasks at once. You will often navigate sensitive conversations, using de-escalation techniques to help callers feel heard and supported while determining what the appropriate situational response is. You will assist with technical assistance and education to regional staff on intake processes and web-based data systems, particularly when updates or changes occur. In addition, you will consult with community partners and referral sources and help educate others on how to recognize and report concerns. Your role will also involve reviewing, managing, and analyzing data to support program effectiveness and informed decision-making.

To succeed in this position , you should be naturally curious and know when to ask thoughtful questions to gather complete and accurate information. You will need to demonstrate strong listening skills, focusing on understanding rather than simply responding, and building trust with individuals who may be experiencing stressful or emotional situations. Comfort with frequent phone communication is important, as you will spend a significant portion of your day on calls. You should also be able to multitask effectively, documenting detailed information while actively engaging in conversations. Familiarity with community programs and how they operate will be beneficial, as it will support your ability to make informed referrals and ensure individuals are connected to the right resources.

To be considered for this position , you must have a bachelor's degree in one of the following fields social work, gerontology, criminal justice, nursing, business administration, counseling (including addiction counseling), Psychology, occupational therapy, physical therapy, public health or sociology AND a minimum of two (2) years of professional work experience working with vulnerable individuals.

About HHS: ND HHS strives to make North Dakota the healthiest state in the nation by reinforcing the foundations of well-being: physical, economic, and behavioral. Those services are to be delivered as close to home as possible with a focus on dignity and respect. The keys to delivery of those services are the 2800 committed, compassionate ND HHS team members and more than $6 billion in funding from nearly 200 different federal, state, and special sources.

Location: This position is remote in North Dakota or surrounding communities. Must be able to travel when needed.

Total Rewards: In addition to the exceptional health insurance and retirement benefits, HHS values continued learning and career enhancement. Therefore, we offer varying continuing education formats, including in-person and online, as well as tuition reimbursement.

About Team ND

"Far and away the best prize life offers is the chance to work hard at work worth doing." - Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Total Rewards: The State of North Dakota is committed to providing team memberswith a strong and competitive rewards package that support you, your health and your family.

Considering a new position on Team ND? How does your current position stack up? Use our Total Rewards Calculator to estimate.

Application Procedures

Your resume should include information to demonstrate how you meet the minimum qualifications as posted. If the Department's Human Resource Division is unable to determine that you meet the minimum qualifications credit will not be given. All application material must be received on or before the closing date by 11:59 PM Central Standard Time (CST).

Applicants must be legally authorized to work in the United States. The Department of Health & Human Services does not offer or provide sponsorships.

This employer participates in E-Verify. Please visit the following website for additional information:

A copy of your qualifying degrees transcript and any applicable certifications or licensures must be provided at the time of an interview.

For more information about the position or if you need an accommodation, please contact Alexandria Brown at ...@nd.gov or at 701.###.####.

Employing Unit: ND HHS - Aging Services

TTY Number: ND Relay Service 1-800-###-#### (text); 1-800-###-#### (voice)

If you are experiencing technical difficulties with the Application Process or uploading attachments, please contact ...@nd.gov or (701)###-####.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. § 23-12-10.