Job Details

Truliant's mission is to improve lives by putting our members first, providing great service and straightforward financial solutions. Our core values of Member Focus, Service, Guidance, Relationships, and Community define how we interact with members to fulfill our mission of improving lives and providing a foundation on which we conduct ourselves.

Our Promise to Our Teammates: Truliant strives to provide all teammates with an enjoyable place to work where they feel valued, empowered and rewarded for all that they do.

Purpose of the Job

The Mortgage Processor II provides highly skilled assistance in the processing of residential mortgage loans. This role processes mortgage loan applications and documentation to facilitate mortgage loan approvals from Truliant Federal Credit Union investors and underwriters. Ensures that all credit packages and disclosure packages meet quality and regulatory standards for completeness, accuracy, and timelines established for the loan type. Ensures that all credit packages comply with regulatory requirements and corporate guidelines. Supports and upholds credit policy and all Federal and State Lending Regulations.

Essential Functions and Responsibilities

• Reviews mortgage loan files when received and oversees the ordering of all appropriate documents, including credit report updates, title work, appraisal, final inspections, hazard insurance, flood certification, and flood insurance if required. Submits files to Automated Underwriting System (AUS), verifies and validates findings, and documents the file accordingly.
• Obtains FHA Case Number from FHA Connection. Obtains Certificate of Eligibility for VA-guaranteed home loans. Completes GUS submission of USDA loans.
• Obtains verifications of employment, mortgage, rent, insurance, and other items necessary to document the loan application. Orders tax transcripts from the Internal Revenue Service.
• Orders appraisals and completes a comprehensive review of appraisals upon receipt to verify value, comp adjustments, marketability, and property condition. Notifies MLO of appraisal receipts and notifies immediately if any issues are noted.
• Ensures accuracy by reviewing and analyzing all aspects of the mortgage credit package, including but not limited to: accuracy of file input, timely delivery of required application disclosures, title policy, assets and asset documentation, income figures and income documentation, including personal and corporate tax returns, credit report/credit documentation, and appraisal review.
• Reviews rate lock to the application and tracks changes of circumstance with Lockdesk to ensure the system is accurate. Requests a change of circumstance within 3 days of occurrence.
• Initiates follow-up phone calls to members and third parties to obtain necessary loan documentation, title, credit, and/or collateral information.
• Interfaces effectively and professionally with applicants/members, realtors, builders, appraisers, title companies, and others in the department to ensure efficient and timely workflow and perform related duties as required.
• Provides timely response to all member and third-party inquiries and keeps members informed about the status of their loan files. Consistently meets target service level objectives for dispositioning a minimum percentage of the starting month's pipeline.
• Prepares a complete and concise loan file with timely submission to underwriting and closing in order to meet scheduled contract or other predetermined deadlines.
• Meets stated objectives for quality submissions to Underwriting within 2 business days and maintains a minimum threshold for underwriting touches per file.
• Discusses conditions with MLO and obtains needed information from the member. Reviews information for accuracy and verifies that information is adequate to clear condition.
• Clears non-credit related loan conditions as defined in loan policy and communicates conditions effectively with the team.

• Meets weekly with MLOs to keep them updated on the status of loans and any outstanding issues requiring their attention.
• Requests title insurance at setup of file and reviews in advance of submission to underwriting.
• Coordinates loan closings with members, attorneys, and Truliant closing staff.
• Reviews loan files to ensure completion of HMDA data.
• Remains informed about investor guidelines, government regulations, and best practices to ensure compliance with applicable rules.

Other Duties and Responsibilities

• Assists with other tasks and projects as assigned.

Knowledge, Skills, and Abilities

• Must have a sound understanding of standard concepts, practices, procedures, regulations, and compliance within the mortgage loan origination environment, as well as services offered by the Credit Union.
• Must be detail-oriented and possess solid organizational and time management skills. Must be able to work independently and handle multiple priorities under pressure of deadlines and time restraints. Promotes teamwork within the department and other departments.
• Must have a comprehensive knowledge of conventional and government loan programs, including FHA, FNMA, FHLMC, HMDA, VA, and USDA Rural Development Loans.
• Must have working knowledge of FHA Connection, VA's WEBGLY, and USDA's GUS systems.
• Must have knowledge of Freddie Mac and Fannie Mae guidelines and the ability to understand Loan Product Advisor and Desktop Underwriter findings.
• Must be familiar with underwriting guidelines and real estate lending compliance, including but not limited to HMDA, TRID, Fair Lending, and ECOA.
• Must have sound judgment, excellent critical thinking skills, and the ability to manage and prioritize multiple tasks.
• Must be flexible and able to shift resources and priorities as required.
• Must have excellent communication skills in English, both verbal and written.
• Must have intermediate knowledge of Microsoft Outlook, Excel, and Word.
• Must have the ability to understand all business processes within the Credit Union.
• Must have an NMLS number or meet requirements to obtain one.
• Must be able to complete all assignments with minimal supervision.
• Should possess a strong commitment to providing excellent service to Truliant's members.

Physical Requirements

• Occasional standing, walking, bending, and stooping required.
• Must be able to sit at a desk for long periods of time and use a computer.
• Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds.

Education and Background

• High School diploma or equivalent required, with 7+ years of recent conventional and government mortgage lending experience required.
• Bachelor's Degree in Business or Finance preferred
• Experience with GSE guidelines, government lending, automated underwriting systems, multiple investor correspondent lending and TRID compliance required
• Experience with Mortgage LOS system(s) required

If you have a passion for member service and would like to invest in a meaningful career with opportunity for growth, we encourage you to apply to Truliant!

As a member of the Truliant family, you will enjoy the following full time benefits:

• No-cost employee Medical, dental, vision coverage
• Prescription benefits (including mail order)
• Paid holidays and Paid Time Off (PTO)
• 401(k) plan with contribution matching
• Paid community involvement volunteers hours
• Paid group life Insurance
• Teammate loan discounts
• Tuition reimbursement
• Short and long-term disability
• Health & Wellness program
• Teledoc (physician video conferencing)
• Onsite fitness facilities or health club reimbursement
• Employee Assistance Program (EAP)
• Medical flexible spending account
• Dependent care flexible spending account