Job Details

We are expanding our IT Support team and looking for a Service Desk Technician who brings strong customer service, dependable troubleshooting skills, and a team-first mindset. This role supports our corporate offices and manufacturing plants, providing hands-on assistance to ~3,000 users. This is an 8-month contract-to-hire position.

We're shifting our IT culture toward high-quality service, trust-building, and solving issues right the first time. If you enjoy helping people, communicating clearly, and taking ownership of your work, you'll thrive here.

Responsibilities:

• Provide hands-on end-user support: walk-up, email, phone, and onsite assistance
• Own tickets from start to finish — clear communication, strong documentation, validated fixes
• Troubleshoot Windows devices, Microsoft 365, Lenovo hardware, Citrix, and access issues
• Support new user setup, permissions/access, and general hardware needs
• Identify recurring issues and help create repeatable solutions
• Occasionally assist global teams during holiday periods (no formal on-call rotation)

Tech Environment:

• Windows, Microsoft 365, Citrix
• Basic networking / OSI model
• Windows, MacOS, Android
• Access control systems
• ServiceNow (preferred)
• Lenovo hardware (laptops, peripherals)

What Makes You a Great Fit:

• Excellent customer service skills — patient, clear, and user-focused
• Coachable, team-oriented, and excited to build trust with employees
• Comfortable working in a fast-paced, walk-up heavy support environment
• Strong troubleshooting fundamentals + willingness to learn new systems

Preferred Background:

• 2–3 years in help desk, service desk, or desktop support
• MSP experience is a strong plus
• Certifications helpful but not required: A+, Network+, Security+