Job Details

About us

LifeMD is a leading digital healthcare company committed to expanding access to virtual care, pharmacy services, and diagnostics by making them more affordable and convenient for all. Focused on both treatment and prevention, our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.

To support our expanding patient base, LifeMD leverages a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, a 22,500-square-foot affiliated pharmacy, and a U.S.-based patient care center. Our company — with offices in New York City; Greenville, SC; and Huntington Beach, CA — is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts, we're united by a shared mission to revolutionize healthcare. Employees enjoy a collaborative and inclusive work environment, hybrid work culture, and numerous opportunities for growth. Want your work to matter? Join us in building a future of accessible, innovative, and compassionate care.

About the role

The Learning Systems & Training Manager is responsible for designing, developing, and continuously improving training materials and learning experiences across the organization. This role blends instructional design, people leadership, and AI knowledge management to ensure employees receive effective, scalable, and engaging training.

This position will oversee the new hire training team, own the development of training content across multiple formats, and manage the structure, quality, and performance of internal AI model knowledge and workflows used to support employee learning and operational efficiency.

Responsibilities

• Design, develop, and maintain high-quality training materials for new hires and existing team members.
• Build learning content in multiple formats, including:
• eLearning modules
• SOPs and process guides
• facilitator guides
• presentations
• job aids
• quizzes/knowledge checks
• video or screen-recorded walkthroughs
• Translate operational workflows, policies, and business changes into clear, learner-friendly training materials.
• Partner with cross-functional stakeholders to identify training needs and create scalable learning solutions.
• Apply adult learning principles and instructional design best practices to improve learner engagement and retention.
• Continuously revise training content based on feedback, QA trends, performance outcomes, and process updates.

AI Model Management & Knowledge Optimization

• Own the training, maintenance, and optimization of internal models used for employee support, workflow guidance, or knowledge access.
• Structure and manage source content used to train AI tools, ensuring information is accurate, current, and operationally aligned.
• Develop and maintain governance processes for updates, testing, and quality assurance.
• Identify opportunities to improve employee efficiency through AI-assisted learning and support tools.
• Monitor performance, identify gaps in knowledge coverage, and refine prompts, logic, and content structure as needed.
• Partner with Operations, QA, and department leaders to ensure AI tools align with business needs and employee experience goals.

Team Leadership & New Hire Training Oversight

• Lead and oversee the new hire training team, including trainer performance, workload, priorities, and execution quality.
• Ensure a consistent, effective, and engaging onboarding experience for all new employees.
• Develop trainer tools, facilitation resources, and standardized delivery methods to improve consistency.
• Coach and support trainers on instructional delivery, learner engagement, and classroom/virtual facilitation best practices.
• Evaluate training team performance and recommend improvements to structure, curriculum, and delivery methods.
• Manage training schedules, readiness plans, and launch support for onboarding cohorts.

Training Operations & Program Effectiveness

• Build systems for organizing and maintaining training documentation and learning assets.
• Track and report on training effectiveness through completion rates, learner feedback, performance outcomes, and operational KPIs.
• Conduct training needs analyses and identify gaps in onboarding, process adoption, and role readiness.
• Recommend and implement improvements to learning systems, tools, and workflows.
• Support change management efforts by creating training plans for new processes, tools, and initiatives.

Requirements

• Bachelor's degree in Instructional Design, Education, Organizational Development, Communications, Business, or related field (or equivalent experience).
• 4–7+ years of experience in instructional design, training, learning & development, or related field.
• 1–3+ years of experience leading trainers, facilitators, or training team operations.
• Experience developing training materials for adult learners in a business, healthcare, call center, operations, or service environment.
• Experience managing complex documentation, SOPs, or knowledge content.
• Strong writing, editing, and content organization skills.
• Demonstrated ability to simplify complex workflows into clear, effective training.
• Strong project management and cross-functional collaboration skills.
• Experience with LMS platforms, authoring tools, or digital learning software

Preferred

• Experience managing or optimizing AI models, knowledge bases, internal search tools, or conversational support tools.
• Experience in healthcare operations, pharmacy, telehealth, patient support, or regulated environments.
• Familiarity with change management, process improvement, and training analytics.
• Experience building onboarding or role-based certification programs.

Success Measures for the Role

This person will be successful if they:

• Improve the quality, consistency, and scalability of training materials.
• Increase new hire readiness and reduce ramp time.
• Improve trainer effectiveness and onboarding execution.
• Keep content accurate, useful, and operationally aligned.
• Reduce confusion and support burden through better learning tools and knowledge resources.
• Build a training ecosystem that is easier to maintain and more effective for the business.

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Unlimited PTO Policy
• Paid Holidays
• Short Term & Long Term Disability
• Training & Development